Don’t use Microsoft networks to send, share, or publish unwanted emails, comments, messages, photos, reviews, or any other content. Interfering with, harming, or spoofing Microsoft networks, services, or other systems. Phishing: Stealing private information from others by tricking or spoofing them into providing it. Malware: Sending intentionally unwanted or harmful code or software. Microsoft forbids the use of our services for: SUBSCRIBE RSS FEEDS Need more help Want more options Discover Community Explore subscription benefits, browse training courses, learn how to secure your device, and more. Malware, phishing, and other harmful activities If you weren't able to change your password If you couldn't change your password this way, see Reset your Microsoft account password. Here are some common reasons why accounts are locked, though not all account locks occur for these reasons: Microsoft accounts are usually locked if the account holder has violated our Microsoft Services Agreement. If you see a 'usage limit exceeded' error message when requesting a security code, this could mean the phone number has been used too many times in a short period of time, or that we've detected something suspicious about the phone number. Tip: If your security code doesn't work, make sure you enter the numbers in the body of the message, and not the numbers in the header.

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